By Joe Lins
August 24, 2016

I had the opportunity to sit down with Laurie Popp of Century 21® to discuss best practices I use within my real estate business at CENTURY 21 Discovery. We discussed advice for brokers and managers, creating the type of office culture that allows the agents to succeed and advice to agents just starting out in the business.

Brokers and managers need to be available to their agents. We need to communicate with them how they want to be communicated with (email, text, voice mail, in person). Get back to them right away. We need to set a good example as their leader. This is what the consumer wants and the agents need to learn to have a quick response time.

I’ve been accused of being “Old School” and I think that’s a compliment. Our office culture mixes the old with the new. We take advantage of the tools and technology Century 21 has to offer and we teach our agents how to use these tools. It’s not just about who has the latest technology. We also teach them the good old-fashioned skill sets they need to have in this business: negotiating, time management, preparation, etc.

My advice to new agents is to invest in yourself. Hone your leadership skills and have passion for what you do. Most importantly, be ethical and moral. I don’t believe that real estate agents are going to go away. It’s not a common purchase. It’s not buying an airline ticket or a pair of shoes online. It’s a lengthy process and a good agent is needed to help the consumer navigate the process.

 

About the author: Joe Lins is President and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services contact Joe at 714.626.2069.