Real Estate

Why Buyer Letters Are A No-No

By Stephanie Goedl
June 11, 2021

(Transcript of our Podcast Ep. 41)

Hey, everybody, and welcome back. It’s Stephanie Goedl here. You know, it’s been a few months since we’ve recorded, we decided to take a short break to reevaluate our content and make sure that the education we are providing is relevant for what’s going on today. So, with that, let’s hop right in and jump into buyer letters.

Most of you are aware of Buyer Letters especially if you’ve been in the business for a long time. One way to really assist buyers in standing out when writing offers and when you’re up against multiple offers has always been to submit a Buyer Letter. However, now, that is kind of a No-No. I want to talk about that today and dive in just for a few minutes and talk about why that is. 

With everything that’s been going on in our country lately, there’s a lot of talk around discrimination, whether intentional or unintentional. When you dive into Buyer Letters, it’s something to really consider because your sellers sometimes are making a decision that’s based off of those letters, and not necessarily on the terms of the agreement.

The California Association of Realtors as well as our National Association of Realtors, have taken a stance against Buyer Letters and are really pushing that we should not be submitting those if there’s personal information or photos attached to those offers. To avoid that intentional or usually it’s unintentional bias or discrimination against those buyers.

Let’s just talk about an example really quick. Fun fact, actually, before we dive into that example, did you know that as of November 2020 there were 22 protected classes in the state of California. Back to my example. When you receive a letter, many times the buyers pour their heart and soul and tells their story as to why they want to purchase the home. Example: “This big backyard is perfect for my children to run around and play and get some fresh air.” Now, if you know that discrimination is not even in your mind, you can look at that and say, Wow, that’s wonderful, these three kids definitely need a place to run and play. I want to go with them. What’s the problem with that? If you are picking that offer, based on the fact that the letter really tugged at your heartstrings as a seller, you can be considered to violate the family status, which is a protected class. Especially when you’re looking at another offer from a single person who has no children.

You really want to avoid Buyer Letters because they have the potential to create a level of unintentional discrimination. If you’re a buyer’s agent you should avoid submitting those letters on behalf of your buyer. If you’re a listing agent, you want to have that conversation with your seller. And let them know that again, 98% of the time, I would say it’s very unintentional bias. But that being said, it’s still there, whether or not it’s being recognized. Let them know about the possible hiccups that can come with reviewing those offers and highly encourage them to look at the terms only, because this is a business transaction. As a professional REALTOR you need to encourage them to look at just the terms of the offer.

So how do you have that conversation with your seller? The California Association of Realtors has a great piece that you can actually share with your sellers that goes into this in a little bit more detail. And then get it in writing from them that they will not be accepting Buyer Letters. Also, put that into the MLS and have that conversation with the buyer’s agents on the other side and let them know the seller has decided not review any buyer letters. That keeps it very neutral and everybody in a really safe space. So, with that, I just wanted to pop on and give you a quick update on what has changed in our industry over the last few months. If you have any questions as always, do not hesitate to reach out. Can’t wait to see you on the next episode. Have a great day.

Listen to the Podcast here:

Ep.41 | Why Buyer Letters Are A No-No Discover Your Real Estate Career

Stephanie Goedl

About the author: Stephanie Goedl is Chief Operating Officer and Broker/Owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact us at 714.626.2069 or Careers@C21Discovery.com.

Communicating With Confidence

By Joe Lins
August 12, 2020

Communicating is crucial in every industry, but in real estate it’s our life line. Every step of a transaction requires communication in some capacity. In this episode of our podcast we sat down with Bill Kurzeja of Professional Success South to learn his tips for communicating with confidence.

Listen to the podcast here:

 

Prefer video? Watch the video of the podcast here:

 

Joe Lins
About the author: Joe Lins is President, CEO and Co-owner of 
CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide, contact Joe at 714.626.2069.

Build A Database From Scratch

By Joe Lins
July 23, 2020

A database is a fundamental piece of a real estate agent’s toolkit. Creating a database and keeping it current requires diligence on the part of the agent. In this episode of our podcast we discuss how to create a database from scratch. Ticor Title Executive Collin Frangie provides valuable insight and tips on the process.

Listen to the podcast here:

 

Prefer video? Watch the video recording of the podcast here:

 

Joe Lins
About the author: Joe Lins is President, CEO and Co-owner of 
CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide, contact Joe at 714.626.2069.

Mindset

By Joe Lins
July 9, 2020

The proper mindset is crucial in any business but it’s extremely important in real estate. As sales people, real estate agents deal with rejection almost on a daily basis. Agents have to go out and “pound the pavement” each day to earn a paycheck. Having the right mindset can make or break a career. Right now, we’re in the middle of COVID-19 and a positive mindset will keep you on track, even on the most challenging days.

This episode of our podcast talks about having that positive mindset as you pivot to the new way of doing business.

 

Prefer video? Watch the video recording of the podcast here:

Joe Lins


About the author: Joe Lins is President, CEO and Co-owner of 
CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide, contact Joe at 714.626.2069.

How to Master Client Relationships in a Virtual World

By Joe Lins
June 25, 2020

Real Estate is all about relationships. Right now, in the middle of the COVID-19 pandemic, it can be a challenge to establish and nurture relationships when our face-to-face meetings are limited. In this episode of our podcast I talk with real estate agent Jacob McCann to learn his tips on how to master client relationships in a virtual world.

 

Prefer audio? Listen to the podcast here:

 

Joe Lins

About the author: Joe Lins is President, CEO and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact Joe at 714.626.2069.

How Do I Buy A Home During COVID-19?

By Joe Lins
May 5, 2020

Serious Buyers are asking “How do I buy a home during COVID-19?” People still need shelter and are looking for a home to buy. Let them know they can go through the home buying process while maintaining physical distancing and safe standards with these steps. These talking points will help you guide your Buyers as they find and purchase a home.

 

 

Joe Lins

About the author: Joe Lins is President, CEO and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact Joe at 714.626.2069.

How do I sell my home during COVID-19?

By Joe Lins
April 30, 2020

What are you telling your Sellers right now about selling their home during COVID-19? I put together these steps a Seller can take to stay safe and healthy as they sell their home during this time. This video provides some important talking points to help guide your seller in the process.

 

Prefer audio? Here’s a link to the podcast.

 

Joe Lins

About the author: Joe Lins is President, CEO and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact Joe at 714.626.2069.

Joe Lins & Mike Miedler

Why CENTURY 21 Discovery?

By Joe Lins
January 20, 2020

I recently had the opportunity to sit down with Century 21® President and CEO Mike Miedler to talk about the benefits of joining CENTURY 21 Discovery. We talked about the tools and systems that are available to our real estate agents. He mentioned our office culture and the family-like atmosphere. We also talked about quality customer service and how that affects the referrals going back to the agents. The one big take away from our conversation was why successful real estate agents align their personal brand with CENTURY 21 Discovery and then build that brand on top of the most recognized brand in the industry.

Listen to the full podcast here. It’s only six minutes and will really give you an idea of what we’re all about.

 

Joe Lins Author

 

About the author: Joe Lins is President, CEO and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact Joe at 714.626.2069.

How To Find Sellers

By Joe Lins
September 26, 2019

Today we are talking about how to find sellers. There’s a ton of opportunity to be had in regard to sellers. But where do you find them?

If you’re paying attention, there are many signals that can indicate a home is getting ready to be sold. This information is available as a public record or you can use services to help you mine the data for the information you need.

It requires awareness of the neighborhood and the desire to assist the seller achieve their desired outcome.

This latest episode of our podcast covers what you should be paying attention to in order to get listings.

Listen to the full podcast here:

Joe Lins Author


About the author: Joe Lins is President, CEO and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact Joe at 714.626.2069.

Are You Coachable?

By Joe Lins
July 25, 2019

In this episode of our podcast, I talk with our Communications Director, Suzy Lins, about why an agent should be “Coachable”. Full disclosure, she is also my wife.

Suzy explained how we have a marquee outside our building that we use for marketing our listings and promoting our agents or community events. We also utilize it for recruiting purposes and put up recruiting posts a few times a month. One of my favorites is “Looking for sports minded people – We are hiring!” I like this post because it generates a ton of activity and phone calls. Most people think we want sports minded people because they tend to be competitive. That’s partially true. We definitely need agents like that in this competitive industry of ours. There’s also another reason. We want people who are coachable.

My favorite recruiting post on our marquee.

What does it mean to be coachable?

I use a lot of sports metaphors in my business because you can learn a lot from team play. Sports-minded people are typically coachable and agents, especially newer agents, must be able to follow instructions from their “coach”. Coachable means you are able to listen to what your coach, manager or broker has to say and then do it unconditionally to achieve success as a result.  Are you the type that goes out and asks five or ten more people their opinion and get totally confused and sidetracked? That’s not coachable.

Who should be your coach?

The first person you should got to is the broker or manager of the office. If they are not the type of leader who can coach you, they may have somebody they can refer you to. It may be a professional coach, like Brian Buffini or Mike or Tom Ferry or others like that. It could even be one of your peers in the office if they have a mentor system set up for agents.

Let’s talk about competition

Your number one competitor is you, the man in the mirror. You have to establish your goals and hold yourself accountable. You’re also competing with different agents out there from other firms that have different ways of doing business. You have to pick your way of doing business and compete on that level. You need to strive to be the very best in what you do. If you want to be part of the top 10% you have to do what the other 90% aren’t willing to do. It’s not that difficult.

What makes an agent coachable?

  • Don’t second guess your coach
  • Do exactly what your told to do – Don’t resist
  • Implement what they advise you to do
  • Trust your coach
  • Be open and honest with your coach

Listen to the full podcast here:

 

Joe Lins Author

 

About the author: Joe Lins is President and Co-owner of CENTURY 21 Discovery. If you are interested in becoming part of the CENTURY 21 Discovery team or would like more information about our services or training we provide contact Joe at 714.626.2069.